Refund & Exchange Policy

We want you to love what you buy. If something isn't quite right, we offer exchanges within 14 days of delivery on eligible items, so you can swap for a different size, colour, or style.

To be eligible, items must be:

• Returned within 14 days of delivery.
• Unworn, unwashed, and undamaged, with all original tags attached.
• In their original packaging.
• Accompanied by proof of purchase (order number or receipt).

For hygiene and safety reasons, the following can't be exchanged unless faulty:

• Intimates, swimwear, and pierced jewellery.
• Items marked final sale or clearance.
• Gift cards.
• Items that have been worn, washed, altered, or damaged after delivery.

• Email support@willowstyles.com within 14 days with your order number and the item you'd like to exchange.
• Tell us the replacement size, colour, or style you'd prefer.
• We'll confirm your request and share return instructions.
• Send the item back to us in its original condition.
• Once received and checked, we'll dispatch your replacement.

Exchanges are our standard resolution. Where a refund is appropriate — for example a faulty item that can't be replaced — it will be issued to your original payment method (or as store credit for Cash on Delivery orders) once the returned item is received and inspected.

Please allow up to 7-10 business days for the refund to reflect, depending on your bank or provider.

• If the item is faulty, damaged, or incorrect, we cover return shipping.
• For a change of mind or size/colour swap, return shipping is the customer's responsibility.
• Original shipping charges are non-refundable except where the item was faulty.

If your order arrives damaged or you received the wrong item, contact us within 48 hours of delivery with photos. We'll arrange a replacement or refund right away — no return shipping cost to you.

Check our Size Guide to find your best fit, and see the Shipping Policy for delivery timelines.