Privacy Policy

We collect information you give us and information gathered automatically as you use our store:

• Details you provide — name, email, phone, delivery and billing addresses, and order notes when you create an account, place an order, or contact us.
• Payment information — handled by our payment partners. We never see or store your full card details.
• Usage data — pages viewed, products browsed, device and browser type, and approximate location, collected via cookies and similar technologies.
• Communications — messages you send us and your marketing preferences.

We use your information to:

• Process and deliver your orders, and keep you updated on their status.
• Provide customer support and respond to your enquiries.
• Personalise your shopping experience and recommend relevant products.
• Send order confirmations and, with your consent, marketing updates.
• Improve our website, products, and services.
• Prevent fraud and keep our store secure.

We use cookies to keep your cart, remember your preferences, and understand how the store is used. You can control these at any time — see our Cookie Policy for the full details and how to manage them.

We do not sell your personal information. We share it only with trusted parties who help us run the store, and only as needed:

• Payment gateways to process your payments securely.
• Courier and delivery partners to fulfil your orders.
• Email and SMS providers to send order updates.
• Service providers for hosting and analytics, under confidentiality obligations.

We may also disclose information where required by law.

We use industry-standard safeguards — encryption in transit, access controls, and secure infrastructure — to protect your data. No method of transmission is 100% secure, but we work continuously to keep your information safe.

You can, at any time:

• Access the personal information we hold about you.
• Ask us to correct or update inaccurate details.
• Request deletion of your account and data, subject to legal record-keeping.
• Opt out of marketing communications using the unsubscribe link or by contacting us.

We keep your information for as long as your account is active or as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Our store is not directed at children under 16, and we do not knowingly collect their data. If you believe a child has provided us information, please contact us and we will remove it.

We may update this policy from time to time. When we do, we'll revise the "Last updated" date above. Significant changes will be communicated where appropriate.